Delivery

Delivery Times

We know you appreciate that all our products are handmade in Mongolia by small cooperatives and therefore delivery can occasionally be delayed.

In Stock
For items listed as 'In stock' we aim to dispatch them within 4 working days.

If any item is not in stock when ordered, we will contact you as soon as possible by email. You will have the options to wait for new items to be ordered or cancel the order and receive a full refund.

Customised Items
For special order items, delivery time will usually be 4 to 6 weeks. We will contact you by email if there are any specific queries or problems.

International Buyers
Please choose the International shipping option for the number of items you ordered.
Items In Stock will be dispatched as usual but will probably take approximately 10 days to reach you.
For special order items we will still try to get it to you in 4 to 6 weeks.

Thank you for your patience!

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